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Safe Gaming

At Xbajia Responsible Gaming – Keep it fun. Keep it within limits. Keep it in control.

Gaming is a form of entertainment. Xbajia wants every member to play with joy and stay in control of their own life.

Our Commitment

Why Responsible Gaming Matters

Responsible gaming at Xbajia is not just a section – it's part of who we are. We know online gaming is great fun for many people, but for some it can slowly become a problem. We don't look away from that reality.

Many people in Bangladesh start playing games just for fun, but over time realize they're spending more time or money than they intended. That's not a weakness — it's a recognized problem with real solutions. Xbajia wants to be by your side on the path to getting help.

Our responsible gaming tools are free and easily accessible from Account Settings. No shame, no judgment – just support.

At Xbajia, if you feel gaming is harming you, we want you to stop – even if that means losing revenue for us.
Quick Support
1
Set Your Own Limits
Go to Account Settings to set a deposit or time limit.
2
Take a Temporary Break
Use the cooling-off feature to take a break of 24 hours to 30 days.
3
Activate Self-Exclusion
Submit a self-exclusion request to keep your account closed for an extended period.
4
Contact Support
Get support in Bengali via live chat at any time.
Safety Tools

Xbajia's Responsible Gaming Tools

Every tool is controlled by you. Xbajia simply gives you the means to exercise that control.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. A reduction takes effect immediately. To increase the limit, you will need to wait 24 hours.

Set It from Account Settings

Session Time Limit

Decide in advance how long you will play each day. Once the set time is up, the platform will automatically log you out.

You'll receive reminders via app notifications.

Reality Check

At regular intervals, a pop-up will appear showing a summary of your total play time and transactions. Stay informed and stay aware.

Every 30 minutes to 4 hours

Cooling-Off Period

Activate a 24-hour, 7-day, or 30-day cooling-off period to clear your head or take a break. During this time, no deposits or bets can be placed.

Takes effect immediately

Self-Exclusion

You can apply for self-exclusion for a period of 6 months to 5 years. During this time, your account will be fully suspended and you will not receive any bonus offers.

Apply by contacting support

Setting a Loss Limit

Decide in advance how much you are willing to lose per day or per week. Once you reach that limit, no further bets can be placed.

Play Stops Automatically
Assess Yourself

Are you noticing any of these signs in yourself?

Recognising the early signs of a gaming problem is important. If any of the following apply to you, it's time to seek help.

  • Spending more than your budget on gaming.
  • Placing bigger bets to try to win back money you've lost.
  • You are hiding your gaming from family or friends.
  • You want to stop gaming but find you cannot.
  • Gaming is affecting your work, studies, or relationships.
  • You feel restless or irritable when you are not gaming.
  • You are gaming with your savings or borrowed money.
These signs are not weaknesses – they are human. With the right support, it is possible to get through any situation.
What Responsible Gaming Should Look Like

Signs of Healthy Gaming Habits

Playing for Entertainment
Gaming is for fun and relaxation, not a guaranteed way to earn money.
Sticking to a Set Budget
Allocating a fixed amount for gaming each week or month and sticking to it.
Maintaining Balance
Keeping gaming balanced with family, work, and other interests.
Accepting Losses
Accepting losses as a normal part of the game, without anger or frustration.
The Ability to Stop Anytime
Being able to stop gaming whenever you choose and shift your focus to other activities.
How to Use

How to Activate Safety Tools

Xbajia's responsible gaming tools can be set up in just a few clicks. Follow the steps below:

1
Log In to Your Account
First, log in to your account on Xbajia.
2
Open Account Settings
Click the profile icon in the top right corner and go to "Settings".
3
"Responsible Gaming" Tab
Look for the "Responsible Gaming" tab in Settings.
4
Choose Your Preferred Tool
Deposit limit, time limit, cooling-off, or self-exclusion – activate whichever one you need.
5
Confirm
Save your changes. Limit reductions take effect immediately.
If you have trouble changing your settings, contact us via live chat right away. Our support team is available to help in Bengali.
Child Protection

Minor Protection

Xbajia is strictly an 18+ platform. Keeping children and teenagers away from gaming is both a parental responsibility and our commitment.

Advice for Parents

  • Enable parental controls on devices that children use.
  • Never share your Xbajia login credentials with children.
  • If you suspect anything, change your password and notify support.
  • If underage use is detected, the account will be closed.

Age Verification Process

Xbajia verifies age at registration. A national ID may be requested in suspicious cases. Large withdrawals are restricted until KYC is complete.

FAQs

Responsible Gaming FAQs

Answers to the most frequently asked questions, all in one place.

No, activating self-exclusion keeps your account balance completely safe. Once the self-exclusion period ends, you can withdraw as normal. During the period, however, no gaming or deposits are permitted.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period. This delay is intentional, to prevent impulsive decisions driven by emotion. It's there to protect you.

A cooling-off period is a temporary break – from 24 hours up to 30 days. Your account reactivates automatically once the period ends. Self-exclusion is longer-term – from 6 months up to 5 years. It cannot be cancelled before the self-exclusion period expires.

No. All communication between you and Xbajia is completely confidential. When you ask for help, we treat that with respect and do not share it with any third party.

No. Once self-exclusion is active, your account is locked across all devices. You will not be able to log in through the website or the app.
Help & Resources

It's Never Too Late to Get Help

You don't have to fight a gaming problem alone. Xbajia support and helpful resources are always here for you.

Xbajia Live Chat

24/7 support in Bengali. Log in and start chatting right away.

Average response time: 2 minutes

Email Support

Email us to describe your issue in detail.

Self-Exclusion Request

Send a "Self Exclusion Request" to support. Include the duration and reason.

Effective Within 2 Hours
Please note: Reaching out takes courage. If you feel gaming is having a negative impact on your life, talk to us today. Xbajia is here for you.
Play Safe

Play at Xbajia – Responsibly and Joyfully

Gaming at Xbajia is entertainment, not a burden. Use our safety tools, respect your own limits, and enjoy every moment.

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