Xbajia FAQ – All your questions answered here

No. Under Xbajia's policy, each individual is allowed One Account Only Permitted. If multiple accounts are detected, they will be closed and the balance may be forfeited. Before registering, make sure you do not already have an existing account.

You can start playing right away by verifying your mobile number with an OTP. However, to increase your withdrawal limit and unlock full account benefits, you will need to complete KYC verification using your national ID.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email, verify the OTP, and set a new password. The entire process takes under 5 minutes.

Contact support to update your name or certain account details. Changing your mobile number requires a special verification process. Once KYC is completed, your name generally cannot be changed, so please enter your information carefully during registration.

Log in and go to the "Deposit" section. Choose mobile banking or bank transfer, then follow the on-screen instructions. Your balance is usually credited within 5–15 minutes of a successful deposit.

The minimum deposit on Xbajia depends on the payment method. Mobile banking deposits generally start from BDT 100. Check the deposit page or contact support for the latest limits.

Mobile banking withdrawals are typically processed within 1–3 business days. Bank transfers may take 3–5 business days. Members who have completed KYC verification receive faster service. Pending bonus wagering requirements may put a hold on your withdrawal.

Wait 15–30 minutes and refresh the page. If the balance still hasn't updated, contact support via live chat with your transaction receipt or screenshot. We'll verify and resolve it promptly.

Xbajia does not charge any withdrawal fees. However, your bank or mobile banking service may apply their own transfer charges. Contact support for the latest fee information.

Complete registration as a new member and make your first deposit. Once you deposit the required minimum amount, the welcome bonus will be automatically credited to your account. For full bonus terms, Terms and Conditions on the page.

No, bonus balance cannot be withdrawn directly. To make a bonus withdrawable, you must meet the specified wagering requirements (e.g., betting 5–20x the bonus amount). Once the requirements are met, the bonus converts to your main balance and can be withdrawn.

Share your referral code with a friend. When they register using your code and make their first deposit, you will receive a bonus. The referral bonus amount and terms may vary according to the promotional policy.

Daily bonuses are available to active logged-in members. Weekly and monthly special bonuses are generally reserved for regularly active members and VIP members. Log in regularly and check the promotions section to stay updated on offers.

Xbajia offers Live Casino (Baccarat, Roulette, Blackjack), slots, fish shooting games, Sports Betting, and much more. New games are added regularly. To see the full list, Game Lobby Visit us.

All Xbajia games use certified RNG (Random Number Generator) technology. Live Casino games are streamed in real time with live dealers. Game outcomes are entirely random and never predetermined.

Almost all games on Xbajia are mobile-optimized. Downloading the Xbajia app delivers an even better experience. To get the app download link, App Page here.

You can bet on cricket, football, badminton, tennis, and more international sports. Live betting lets you place bets while the match is in progress. For details, Betting Page Visit us.

The KYC (Know Your Customer) process verifies your identity and strengthens your account security. It helps prevent fraud and keeps your funds safe. Large withdrawals cannot be processed without completing KYC.

Xbajia uses SSL encryption to keep all data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy here.

Change your password immediately and notify support. If you suspect your account has been compromised, contact us via live chat — we will temporarily lock the account and investigate. Keeping 2FA enabled significantly reduces this risk.

Xbajia live chat is the fastest way to get help – log in on the site or app and start a chat from any page. You can also reach us by email. Our support team is available 24 hours a day.

Live chat responses are typically delivered within 2–5 minutes. Email inquiries are usually answered within 2–6 hours. Complex issues may take a little longer to resolve.

Reach out via live chat or email with a full description of your issue. Attaching screenshots or supporting evidence will help speed up the resolution. Xbajia takes every complaint seriously and is committed to providing a fair outcome.